Shipping and Refund Policy

 

Last Updated: 16-08-2023

Welcome to Xiti Weaves! This Shipping and Refund Policy outlines the details regarding shipping, delivery, and the process for returns and refunds for products purchased from www.xitiweaves.com (the "Website"). By making a purchase on our Website, you agree to the terms outlined in this policy.

1. Shipping and Delivery

1.1. Shipping Options: We offer various shipping options during the checkout process. The available options, costs, and estimated delivery times are provided for your convenience.

1.2. Shipping Regions: We offer shipping to [List of Countries/Regions]. Please ensure that your delivery address is accurate and complete to avoid any delivery issues.

1.3. Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to track the status of your delivery.

2. Returns and Exchanges

2.1. Eligibility: We accept returns and exchanges within [Number] days of receiving your order. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.

2.2. Return Process:

  • Contact Customer Support: Before returning an item, please contact our customer support at support@xitiweaves.com .
  • Package the Item: Pack the item securely in its original packaging.
  • Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item is returned safely.
  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • Refund or Exchange: If the return is approved, you will be eligible for a refund or exchange, as per your preference.

3. Refunds

3.1. Refund Eligibility: Refunds are processed for eligible returned items that meet our return criteria.

3.2. Refund Process:

  • Approved Returns: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Amount: If approved, your refund will be processed to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
  • Refund Timeframe: Refund processing time may vary based on your payment provider. It may take several business days for the refund to reflect in your account.

4. Damaged or Defective Items

4.1. If you receive a damaged or defective item, please contact our customer support within [Number] days of receiving the item. We will provide guidance on the appropriate steps to resolve the issue, including possible replacement or refund options.

5. Contact Us

5.1. If you have any questions or concerns about our Shipping and Refund Policy, please contact us at support@xitiweaves.com.

Thank you for choosing Xiti Weaves. We hope you enjoy your shopping experience with us!